Etsy Secrets

Selling on Etsy Or Handmade on Amazon

If you sell handmade items you’ve probably heard of Etsy and Handmade on Amazon (HOA). You’re likely to be selling on at least one of these sites as well. Etsy started in 2005, while HOA has only been around since 2015. Many sellers started their journey on Etsy and now that Handmade on Amazon has been introduced, many sellers wonder if another selling platform is a good idea.

To make a well-informed decision on whether to start selling on Etsy and/or Amazon Handmade, you need to understand the differences between the two platforms. While both platforms allow you to sell your handmade products, there are numerous differentiations between the two.

How They Define Being “Handmade”

  • Etsy

    • Etsy’s definition of handmade has evolved selling on etsy or handmade on amazonover the years but encompasses all categories. Any item must be made or designed by the seller. This allows for manufacturing companies to be involved (AKA as long as it’s designed by you, another company can produce that good for you).
    • Etsy doesn’t have any limits on categories for selling handmade items, but their definition of handmade is looser than Amazon’s.
    • Allows you to sell digital/downloadable products.
    • Allows you to sell craft supplies.
  • Amazon 

    • Amazon requires that all products be made entirely by hand, hand-altered, or hand assembled by companies with 20 or fewer employees or collectives with less than 100 people. Collectives simply referring to a collaborative group of artisans such as a nonprofit, charity, or cooperative.
    • You can’t contract the work out to a third party for manufacturing.
    • Amazon does not allow digital or downloadable product

Etsy allows the selling of items made or designed; whereas Amazon restricts items to handmade only. Etsy allows digital products; Amazon does not.

Application Process:

  • Etsy

    • The application process on Etsy is very simple and straightforward. It only takes a couple of minutes to open your shop.
    • To open your shop on Etsy, all you need to do is create an account on Etsy, choose your shop name, and start adding items.
    • Anyone, at any time, can immediately set up their shop and get started in 10 minutes.
    • To learn more about how to start selling on Etsy by visiting their website.sell on etsy
  • Amazon

    • To sell your handmade goods on Amazon, you must first apply and wait for their approval. This process only usually takes a couple days before you’ll hear from Amazon.

    • To fill out the form, you will need photos of your products, your workspace, and the crafting process. You will also need to describe your crafting process. The application process is not very difficult, but it is more robust in scope.

    • Invited artisans will receive an invitation email that includes a link to begin the registration process. Once you have been accepted to sell on Amazon Handmade, you’ll receive an email explaining how to set up your account and open shop.handmade on amazon application

Both application processes are fairly straightforward. The main difference is that anyone can immediately sell on Etsy, but you must fill out forms and get approved to sell on Handmade, which makes it more exclusive.

Categories:

  • Etsy

    • All categories are allowed. There are no restrictions on handmade categories.
  • Amazon

    • Not all categories are available on amazon.
    • Categories that ARE allowed:
      • Jewelry, Home products (Art, Baby Bedding, Bath, Bedding, Clothing & Shoes, Furniture, Home Décor, Kitchen & Dining, Lighting, Patio, Lawn & Garden, Storage & Organization), Party Supplies, Stationery, Accessories, Toys & Games, Sports, Beauty & Grooming and Pet Supplies.
    • Amazon says they will be opening more categories in the future.

Etsy allows any category. Amazon has many, but not all. Amazon is planning on adding more in the future.

Fees:

  • Etsy

    • $0.20 per listing to make listing available to sell.
    • Another $0.20 when a listing is auto-renewed due to sales.
    • 5% of the listed shipping costs for an item.
    • 5% of the total item costs.
    • 3% + $0.25 USD in credit card processing fees for orders paid with Etsy payments.
    • No monthly selling fees.
    • Subscription plans (optional)
      • Etsy Standard – Free. What you start with.
      • Etsy Plus – $10 a month. Includes:
        • Listing credits, promoted listing credits, restock request, a custom web address, and access to discounts on custom packages/promotional materials.
      • Etsy Premium – Coming 2019
  • Amazon

    • Free to list items for sale. Fees only come from sales.
    • $39.95 seller fee is currently waived until end of 2019
    • 15% referral fee includes payment processing, marketing, seller support & fraud protection.

Amazon’s fees are higher than Etsy’s, but with Etsy’s recent increase in fees, the difference in fees is the smallest it’s ever been.

Search Engine Optimization (SEO): how people find your items on each platformsearch engine optimization (SEO)

  • Etsy

    • Titles
      • Etsy encourages you to use short, descriptive titles, but I have found better results using all of the title characters possible.
    • Tags
      • Use all 13 tags to match your title
      • Use multi-word phrases up to 20 characters in length. Ex: “custom wood sign” is a much more effective tag than “custom” “wood” “sign.”
      • Use long tail keywords that are highly specific to your item. Ex: custom wooden sign.
      • Don’t repeat tags. Ex: Don’t use “bathroom decor” and “rustic bathroom decor” for tags on the same listing.
  • Amazon

    • Titles
      • Amazon encourages you to keep your titles under 100 characters. The title should include the product type (choose 2, 2-3 word phrases that best describe what you’re selling), color, size, quantity, and other helpful, searchable information.
    • Search Terms
      • Up to 249 characters.
      • Don’t use redundant information that is already in the title. Don’t repeat phrases already used, but it can be helpful for relevancy to repeat words in different phrases.
        • Use a single space to separate keywords. There is no need for commas, semicolons, etc.
      • Check if being indexed for search term by: FIX THIS!!!

SEO is very different from Amazon Handmade to Etsy. Commonly, the SEO you use for Etsy isn’t relevant for Amazon SEO and those search terms aren’t being used by both platforms.

Audience/Competition:

  • Amazon

    • 250 million people
    • 2.63 billion total visits in the last 6 months. According to similarweb.com
    • Less competition for handmade products as it’s a much newer platform.amazon and etsy traffic

Amazon has a much larger audience with less handmade products for competition, but Etsy is still the first website that comes to mind for custom handmade items.

Order Fulfillment Options:

    • Etsy

      • Fulfill the orders yourself.
      • Use a production partner that manufactures and/or ships your product to the customer
        • What’s a production partner? A production partner (or manufacturer) is anyone (who’s not a part of your Etsy shop) who helps you physically produce your items. Examples of production services include printing, casting, engraving, sewing, and more.
      • To sell handmade items produced with a production partner on Etsy, you must explicitly state that you’re using a production partner. You do this by creating production partner profiles and link them to the relevant items in your shop.
    • Amazon

      • FBM (Fulfilled by Merchant)
        • You fulfill orders as they come in and ship products yourself from your location directly to the customer.
        • Available for non-customizable and customizable items.
      • Can also offer seller-fulfilled prime
        • Allows you to deliver directly to domestic Prime customers from your own warehouse. By displaying the Prime badge, you are committing to fulfill orders with Two-Day Delivery at no additional charge for Prime customers. 
        • You must pick, pack and ship your orders same day if ordered before the time deadline you set (default is 11 AM).
        • ***Shipping is expensive.*** You typically have to choose 2-day shipping options, making this very cost ineffective for most sellers.
      • FBA (Fulfilled By Amazon)
        • Ship completed items to Amazon’s warehouses all over the country.
        • Ability to make your products Amazon prime eligible.
        • Only for non-customizable products.amazon fbm and fba

Etsy allows either the shop to fulfill the orders themselves or allow their manufacture to ship orders. Amazon allows you to fulfill orders or they will fulfill orders for if you use FBA.

Platform Ease of Use:

  • Etsy

    • Building and tweaking your shop is much more user-friendly on Etsy and definitely more eye appealing.
    • You need to meet order ship-by dates, but you can update ship-by dates once if needed in case of sickness, unexpected events, weather conditions, etc.
    • A shop can be suspended but happens very rarely as there are no performance metrics to maintain.
    • You can set your processing time as long as you want; you can even enter an “unknown” processing time.
  • Amazon

    • Not user-friendly nor intuitive. Using Seller Central (where you manage your shop) requires a longer learning curve.
    • You cannot change the ship-by date. For any reason. EVER.
    • Amazon also tracks the shipments to make sure they arrive within the estimated timeframe.
    • Amazon holds you to certain metrics to ensure trust with customers. Seller performance metrics include:
      • Order defect rate: < 1%, pre-fulfillment cancel rate: < 2.5%, and Late shipment rate: < 4%.
      • Failure to meet these targets may result in the removal of your selling privileges.
      • Customer messages must be answered within 24 hours.
      • Amazon can suspend your account if any of your metrics fall below the target or you get enough “dings” on your account.
      • Processing times must be 30 days or less.
      • Overall, Amazon is much more strict about maintaining your performance levels. They are much harsher and have real consequences.
    • It’s a platform for businesses, not hobbyists.

Etsy is definitely easier to get started on and makes setting up your shop/items/policies very simple, whereas Amazon has been described as confusing and more overwhelming to get started on. Amazon also has metrics that must be met at all times or you could be at risk for getting suspended.

Customer service:

  • Etsy

    • Submit a request through the Etsy Help Center. In my experience, it takes days to get a response and it’s typically a generic response that isn’t helpful. Etsy doesn’t offer phone support if you need help right away.
  • Amazon

    • You can talk to Amazon seller support by email or phone. I typically get an email response within 1-2 days that is very helpful to my situation. If a problem is urgent and you need help right now, you can also request a call from Amazon every day from 5 AM – 6 PM (PST). They typically call in a few minutes and stay on the phone until the issue is sorted out.

      customer service

In my experience, I have found Amazon’s customer support to be vastly superior to Etsy’s. I don’t even bother trying to contact Etsy for issues. I just go straight to Facebook groups with sellers if I have any issues on Etsy. Amazon is very easy to get a hold of and very helpful for any questions that I have.

Payment schedule:

  • Etsy

    • You can decide when and how often to receive deposits. You can have your money deposited every day, once a week, every 2 weeks, or once a month.
    • Money deposited from sales. That means you get paid as soon as the order is processed
    • All fees are taken out before the deposit.
  • Amazon

    • The payout is every 2 weeks.
    • Money deposited from delivered products. Money from sales is held in your account until 7 days after the maximum estimated delivery date of the order. This means you may not get paid for orders for weeks, depending on your processing time.
    • All fees are taken out before the deposit.
      • Third party applications (such as Payability) can get you paid under 24 hours if needed. They take 1-2% gross sale proceeds.getting paid

Etsy is much more flexible with the payment scheduling and you get your money much faster than selling the exact same item on Amazon. Payability can get your money from Amazon in less than 24 hours, but they charge a percentage of sales for this service.

Types of customers:

  • Etsy

    • Generally, in my experience, customers on Etsy have been very pleasant to work with. They are usually understanding of mishaps. I’ve had to postpone shipping items, replace damaged items, tell customers I was out of inventory and never received a poor review/angry message from any of them. If you explain to customers and give them a heads up, most are understanding that your a small business owner (usually a one-man band) and that life happens.
    • I’ve heard plenty of horror stories from other sellers and their customers, but personally, I haven’t had many myself. Those types of customers are on every platform but are a very small percentage on Etsy.
    • More likely to ask for discounts. More likely to ask questions about the items before purchasing.
    • Very few returns.
    • Message system with customers works smoothly and most customers check their messages.
  • Amazon

    • Customers associate you with Amazon and tend to treat you like such. They uphold you to the same standards as large companies. They are used to getting their items fast without any problems.
    • They are not as understanding with issues with their items.
    • A much higher percentage of returns as Amazon makes it very easy to return orders on their website.
    • Amazon customers are buyers, not browsers. They typically ask fewer questions.
    • Customers can opt-out of Amazon messages so even if they ask you a question, they may not know you answered it. Or, more likely, there was an issue with their order and they message you about it. You respond, but they don’t get it in their email inbox and send you another angry message about you not responding, although you did.

In general, Etsy customers are typically more lenient and understanding. Amazon customers expect the best with no issues with their orders. The message system on Etsy has a much higher response rate because Amazon buyers can opt out of these messages. Etsy customers use messages before purchasing much more often than Amazon customers do.

Affiliate Commissions: The ability to earn a referral fee for sending your customers to Etsy/Amazon.

  • Etsy

    • Etsy sellers are eligible for the Affiliate Program but are not eligible to earn commission on sales from their own shops.
    • Cookie period is 30 days.
    • Sign up for the affiliate program.
  • Amazon

    • Amazon will pay you up to 10% on purchases your customers make.
    • You can promote your items and other items on Amazon.
    • Cookie period is 24 hours.

Etsy doesn’t allow you to receive a commission from your leads to your products, whereas Amazon does allow it. Amazon is great to affiliate your own products, but the cookie period is short. Etsy allows up to 30 days to make a purchase to receive commissions.

Is Amazon Handmade better than Etsy? Is Etsy better than Amazon Handmade?

selling on etsy or handmade on amazonThey both have their benefits and disadvantages, but it’s not about which one is better than the other. That’s very hard to say and it depends on your business and how you want to operate it. If you want to grow your business and have your products in front of as many people as possible, I would recommend using both platforms to sell your products. If you are just beginning and want to cautiously start selling, I would recommend Etsy. It’s easier to learn, the fees are lower, and customers are more understanding if anything goes wrong. If you’re serious and ready to take on Amazon’s strict policies, higher fees, and less lenient customers, but want a much larger audience to get more sales, you may want to give Amazon a shot first.

I don’t recommend starting both at the same time. Each platform operates very differently and takes time to understand and master each platform. Start on one platform and dedicate your time to learn it. Once you have a good grasp on that platform and are happy with the results, consider adding another selling platform for your business.

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4 Lessons I Learned From An Unhappy Customer On Etsy

The first 55+ reviews on my Etsy shop were all 5 stars. I boldly stated that in each listing on my shop in the description. I was so beyond proud that I started this little Etsy shop in my house and people were loving my items. Logically thinking, the likelihood of only having 5-star reviews wouldn’t last forever.

But, I never expected this unhappy customer on Etsy.

I didn’t expect it to end the way it did. I’m sharing this to help Etsy sellers learn from my mistakes and to give them a reminder (because it can be so easily forgotten) that the customer should love the product even if you didn’t make a mistake. You may be reacting poorly and not realize ithat n the heat of the moment.

A customer of mine purchased an item and requested a custom color I didn’t have. It was an easy customization to do, however, so I did that with no complaint, even though completing the task ended up costing me more money than I made on the order. I viewed it as an investment for future orders.

The buyer even bought more of the same item and again customized another color for part of the order, so it was a mix of customized and non-customized items. I again purchased what I needed to complete the customization.

That served as a lesson to always make the customer happy because in less than a week they were already a repeat buyer. They were sent a proof of the item before shipment where I found another request they had to the order and happily obliged.

I was the perfect seller until something went wrong.

How I screwed up:

When the client received their item, one of the non-customized items wasn’t to their liking.

Here we go. I finally had my first unhappy customer on Etsy.

The customer sent me a message, asking if I had shipped the wrong item because the color in person looked different than online.

I’m sure many of you can relate to this particular issue. It’s one of the downfalls of online sales: the customer can’t actually see the color before ordering. They just hope it looks the same as it did on their monitor.

I know for a fact that I sent the correct color that was purchased, but here’s what I did wrong:

  • I told the client that I was sorry they THOUGHT it was different. Then, I reaffirmed that it was the correct item.

First Lesson learned: I didn’t validate their disappointments or concerns. It doesn’t matter if I sent them the correct item. It only matters if they like it, which they obviously didn’t. Instead, I choose to become prideful and defensive and insist that it was the correct item.

  • I told her if she purchased more I would fix it. The item wasn’t broke and therefore I didn’t think I should have to make more items for free.

Second Lesson learned: I tried to make her spend more money to fix something she didn’t like from my shop. And it would’ve only cost me $7 to fix it, shipping included. That’s only pennies to make a customer happy. Or I simply could’ve asked her to return the item, instead of growing defensive. Customer service is a huge reason that your customers chose you on Etsy over a big box store.  Don’t let greed, pride, or your bottom line get in the way of fixing an issue with your customers. Clients come first!

  • When I was responding to the customer, my hands were shaking! I was so worked up that I couldn’t concentrate. This was the first time someone was disappointed in how a finished product turned out.

Third Lesson learned: Never respond when emotional!! This is such a no brainer, but I didn’t realize how worked up I was in the heat of the moment. My thought was, “I only have 5-star reviews, I obviously know what I’m doing with customer service.” WRONG. After rereading the messages I had sent the customer earlier, only then did I realize how defensive and harsh I sounded.

In the meantime, while I was realizing how poorly I responded, the buyer left a review less than 5 stars.

I could have let a poor review stand and just accept that it was bound to happen eventually. I considered relying on all of my other 5 star reviews to overpower one bad review from an unhappy customer on Etsy.

But, I knew one bad review wasn’t my problem. It was the fact that I had an unhappy customer and I knew I wanted to try and fix it.

How I fixed my giant screwup:

  • I apologized profusely to my client and offered to refund the items they were unhappy with. Then, I promised to make new items and ship them all free of charge. I asked questions to truly understand what my client wanted and promised to send pictures of the item before it shipped.

Fourth Lesson learned: Swallow your dang pride and apologize!! Customers, especially on Etsy, are almost always willing to work with you if you at least try! I was somewhat rude the customer still allowed me the chance to fix my errors after the fact.

I made sure to check in on the item once the customer had received it and asked if they loved the item with no mention of the review.

Hopefully, you’ve noticed that I haven’t even mentioned asking for a change in the review yet. That’s crucial! It’s not about changing the review. So you can’t seem like that’s all your after because any seller better not be!

Once the customer has responded and has confirmed the new items are to their satisfaction, only then did I kindly ask that they consider changing their review…and that’s it! It’s not a, “Well I fixed your problem, so fix your review.”

Only mention changing the review as an option and NEVER a demand. Do not, and I repeat, DO NOT badger your client for a changed review.

This happened to me recently as a customer after leaving a less than perfect review and I actually lowered my review even more because they asked three separate times to change my honest review. That’s not good customer service; that’s being a bully. Always, always take the high road.


Your Big Takeaway:

Do what you can to make your customers happy and fix your mistakes.

Leave it at that, and move on.

Some customers will be very forgiving; others are just never happy no matter what you do. If you truly have a customer that is never satisfied, don’t spend any more time on them! Do what it takes to get rid of them and leave them in your past. Don’t dwell on it. Focus on moving forward, not backward.

The unhappy customer on Etsy may or may not change their review and it’s hard to move on. You can always comment on their review and give your side of the story (as long as your kind and professional).

Here’s some great advice I recently heard that helps in this situation: you can only do so much and then it’s out of your hands.

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How To Use Trello As An Order Management System For Handmade Business

If you’ve ever gotten a sale and your next thoughts were, “Uh oh,” I’m going to fix that. If you’ve never had that problem you will, and I am going to prepare you for that.

What would happen if your sales volume doubled or tripled overnight?

Are you prepared for that?

A question I often see is how handmade sellers keep track of orders as they’re going through the production process. This is especially difficult during the hectic fourth quarter.
 
The large influx of orders causes many shops owners to become overwhelmed. It’s very to lose track of customer’s orders.

When you lose track, orders go out late. That equates to unhappy customers and hurts your metrics with the selling platform.

When I couldn’t keep track of orders by looking at each platform on its own (Handmade on Amazon, Etsy, Ebay, own website, etc), I switched to Trello. Don’t write every order down or print off every order’s packing slip and keep a giant stack of papers organized. It’s a waste of your time and a waste of paper.

I’ve been using Trello as my order management system since 2017. It makes sure tasks finish in time for shipping deadlines. It’s much faster than writing it down by hand and allows you to visually see all the progress made on your orders.

What is Trello? How do you use it as an order management system? 

Let’s say you have 200 orders per month from 4 products that all have their own manufacturing process. You’re shipping out 50 orders a week and are starting to lose track of them.

Trello is what kept me from putting my shops on vacation to catch up on orders.

Trello works in real-time, real fast. When a card is moved, it moves on your board instantly, no matter what device you use. I have the app installed on my MacBook Pro, iPad, and my Google Pixel 2. It’s always open on my computer and I use it every single day.

I can’t keep track of orders without Trello.

Simply put, Trello is a whiteboard, with columns and moveable sticky notes. Trello is a FREE productivity platform. It allows you to manually keep track of orders with a bird’s eye view of your project(s). In Trello, there are boards, lists, and cards.

Setting Up Boards, Lists, and Cards In Trello

  • Boards – a visual representation of a process that has multiple steps

Have boards for each specific product type you sell that has its own unique manufacturing process. For example, if you have a laser engraver that allows you to both engrave and cut wood, then you might sell personalized engraved cutting boards as well as cutout letters 3D letters onto a wood board. Another product type with a laser engraver would be etching glass, needing a third board.

Make a board for every product that differs in production. Give each board a name related to the product (ex: Engraved Items, 3D Signs, Etched Items).

Click create new board after you create a FREE account to get started. 

  • Lists – give each stage of the process a name

Each board will have its own unique lists (production phases) spread horizontally across the page as shown below. This keeps track of where every order is in its current production phase. I recommend each board’s first list to be your “Queue.” Orders received that haven’t gone into production should be placed here.

Either add orders to your queue as soon as you receive them or you add all the orders at the end of the day.

For the example above, the 3D signs would require a wood cutting stage, laser cutting stage, attaching the cut out letters to the board stage, etc. This continues until you have the finished product in the “Ready to Ship” list.

 

  • Cards – every order is represented by a card

Cards are where the magic happens in Trello. They are kept vertically in order underneath lists. I can easily get a sense of how busy we are just by seeing how long every list is. Think of them as digital sticky notes. These sticky notes can be dragged and dropped onto other lists or reordered within lists. As each physical product moves through production the card assigned to it is also moved. 

Cards are searchable. Type into the search bar for a customer’s order and find the card without having to look through every single card. If a customer has a question I can easily pull up their order and make changes to the Trello Card. I only put in their first initial and last name to protect the client’s data.

Each card has checklists, deadline dates, colored labels, and discussion notes. These are all CRUCIAL for keeping track of small, but important, details.

Start each card with it’s selling platform (Etsy, Amazon, etc.) and the customer name (Ex: Etsy – J. Barnes). Then copy and paste any other information needed to complete the order.

Card Features

  • CHECKLISTS – Use checklists to mark if an action has been completed. For a laser engraver shop with the 3D signs, they would use a checklist to track if the customer’s order has been designed yet, or if the mock-up was approved. This may or may not apply to your shop. I have some boards where every card has a checklist and others where I don’t use any checklists.
  • DEADLINE DATES – Use this as the shipping deadline! This will make each card show its due date at the bottom lefthand corner. Each list can be sorted by due date to make sure orders with shorter deadlines get into production faster.
  • COLORED LABELS – These are great for highlighting any order(s) that require special attention. Label each color so it color represents a certain characteristic. Rush orders are a great example of when to use a colored label. Name the color (ex: purple) you want as “RUSH.” Now when you see a purple label you know that is a rushed order.

What about when a customer needs to change the shipping address?

Have you ever forgotten and shipped the item to the WRONG place?!

Trello makes sure this NEVER happens again.

On Etsy, you can ship to a different address than given, but you can only change the address when printing out the shipping label. This can be hard to remember when the customer told you 2 weeks ago and you’re shipping 50 orders that day.

Create a “CHANGE SHIPPING ADDRESS” label with a specific color. When that order is ready to ship the label sticks out and you know to change the address before purchasing postage.

  • DESCRIPTION NOTES – Use these to make any special notes or instruction for an order. A great way to utilize this feature it to use it along with the change shipping address colored label. Copy and paste the new address into the discussion notes so that it is easily retrieved when purchasing postage.

Archive orders when shippedThis marks the card (an order) as finished and removes it from your view. If for some reason you need to find that order again, it’s archived (not deleted). You can find archived cards using the search bar if needed.

Other Trello Uses

Create a to-do list board for employee(s) so they quit asking, “What do you want me to do next?” Have a “To Do” list and a “Finished” list. Any task that your employee can do on their own, add as a card. Create cards in the order you want them completed and have them move each card from “To Do” to “Finished” as they’re working.

Add employee(s) to production boards so they can see/move orders through the process. Let them know how busy things are so they have a better idea of what’s going on. Once you trust your employees enough to edit the board, allow them to move orders through the production process themselves.

Time Blocking

This is something I’ve only begun to experiment with, so I am no expert on this subject. Time blocking is a time management tool where you schedule your time into blocks. It helps you get things done faster by limiting distractions to become hyper-focused and get away from lengthy to-do lists.

Use lists for time blocks during the day. For example, Before Work (6 to 8), Morning (8-12), Lunch (12-1), etc. Move tasks around as needed throughout the day and use labels to mark tasks as a specific type of activity (work, household, family time, etc.).

 

 


Ultimately, design the system that works best for you and your business.

Trello is Extremely Customizable.

I use Trello for everything from family meal planning, designing production processes, and planning blog posts. Some people might disagree with Trello as the best free project management tool, but the system only works if you work the system.

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5 Things I learned After 100 Sales On Etsy

5 Things

It took me almost an entire YEAR to make 100 sales on Etsy while going to school full-time. That is really difficult for me to write and tell the world. I don’t like to admit it, but I’m a prideful person. The fact that I wasn’t an overnight success was a hard pill for me to swallow. I wanted to quit so many times, but apparently, I’m more stubborn than prideful. Instead of giving up, I continued to learn and get better at my business.

To say I learned a lot to make those first 100 sales on Etsy would be quite the understatement. Because I was a newly married college student, I was also extremely broke. I didn’t have any spare money to use for marketing, promoted ads (I didn’t even know they existed at the time anyway!), or really anything extra. All I had were my products and their photos, and my photos weren’t very good.

Why am I telling you this?

Because I want to show you that a business can grow and develop into something beautiful and profitable, even if you’ve only got blood, sweat, and tears to spend. It’s to show you that you can start a business in college or at any other time in your life. It’s never a bad time to start doing what you love and work for yourself!

  1. You’ve Got To START

You may be thinking, “Well, DUH!! This isn’t something you’ve learned from 100 sales on Etsy.” But it is. You can’t get 100 sales of something if you don’t start! It took me months to get the guts to officially open my shop and take the plunge. It was terrifying, putting myself out there knowing I could fail. If you’re anything like me and struggle with perfection, you may be waiting to open your shop because you know it’s not perfect.

Well, guess what? No shop is and it’s always a work in progress. You’ll never do enough research or read enough articles to feel ready. You’ve got to jump in and learn as you go. You’ll be more determined and passionate about working on your shop if it’s actually open and you can see it!

  1. Create More Products

There are 45 million products listed on Etsy. Let me say that again. 45,000,000 items! If your shop has 30 items, your shop represents 0.000067% of all listings on Etsy. That is such a microscopic amount. I am not saying there’s a magical number of items you need in your shop or that if you add 100 more items you will be successful. I am saying that Etsy is a very large marketplace and most likely the more products you have, the more views you get. And we all know that those views will hopefully turn into cha-chings, getting you closer to your goal of 100 sales on Etsy.

  1. Be Open To Custom Orders

In the beginning, most of my orders were custom order requests. The items I was selling in my shop, in particular, were easy to customize. My customizations were oftentimes altering the colors which simply meant I had to go buy more paint. If it is at all possible, say YES to these custom orders at the beginning.

This is a great way for you to expand your shop and create new items that are already paid for by the customer. I don’t have nearly the amount of custom order requests since my shop is large enough that 95% of people can find what they’re looking for already in my shop

One thing to be wary of is getting your hopes up every time someone asks a question about a product. I can’t count the numbers of times where people would inquire about customization, I replied, reassuring the customer that I could make it exactly as they want. Oftentimes, I never heard from them again! Sometimes we would converse back and forth 5-10 times before when everything was agreed upon and then the customer backed out.

It happens.

Just be aware that it does and eventually someone who contacts you will order your products. You can also choose to charge the buyer before you start putting your own time into their custom order.

  1. Customer Service Is Huge!

I cannot stress this enough. Customer service can make or break you in the Etsy business! Happy customers equal great reviews which leads to more sales and possible repeat purchases from those happy customers. I have learned that a quick response is a really good quality to have; I’ve had multiple inquirers/customers compliment the quick response I can give.

With the Sell on Etsy app, it makes contacting these people extremely easy and efficient. I have noticed that if I can’t reply right away I tend to lose the potential sale and never hear from the customer again.

Kellie was fantastic! The wood sign was perfect and exactly what we were looking for. We even asked for a small change to the original design we saw online and she was able to handle our request and was able to make the sign exactly how we wanted. I ordered it for a wedding gift and we will now order one of her signs for all future wedding gifts. We no longer have to spend time shopping for the perfect gift or dealing with a wedding registry. We will contact Kellie. She is awesome!! Darby.

Seeing a raving review like this when your shop is just starting out will really help reassure buyers. It will show buyers that your customer satisfaction is very important to you. This particular review also talks about becoming a repeat buyer. Repeat buyers are such an excellent way to get closer to those 100 sales on Etsy. Happy customers turn into repeat customers. It’s a win-win for both parties.

  1. You Get Out What You Put In.

Starting a business definitely isn’t easy and it for sure doesn’t happen when it’s not a top priority of your time and research. The first couple of months after opening shop I put my shop on the back burner to study for college finals. I’d had almost no sales on Etsy and I didn’t want to waste my time on something I wasn’t getting any return from.

It was only when I decided to put full-time hours into my shop that something changed.

I began creating products again and focusing on SEO, leading to more sales on Etsy in 2 weeks than I’d had the first 2 months. I know it’s hard to keep putting the effort in not knowing if it will pay off, but keep at it and do your absolute best. Put time into it even if you don’t feel like it. It will pay off!

 


 

Finally, getting the first 100 sales on Etsy was by far the most difficult sales goal to reach. My average sales rate for my first 100 sales was 0.32 sales per day. Including the incredibly slow January and February for my business, my sales per day from 100 to 800 orders is almost 3 per day. I can’t wait to see how much my business grows this year and you can get to 100 sales, too. You just have to DO IT and learn as you go.

5 fundamentals of business I wish I knew before my first 100 sales on Etsy copy

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5 Things To Stop Doing On Etsy That Are Killing Your Sales

Just like anything in life, becoming skilled at something takes time, practice, and especially patience. Etsy is no different. When I first opened my shop, I had absolutely no idea what I was doing. I just knew I had to start somewhere. Tony Gaskins Jr. once said, “If you don’t build your dream someone will hire you to help build theirs.” I decided to bet on me and it was the best decision I made.

5 Things To Stop Doing On Etsy That Are Killing Your Sales

Over the course of 2 years, I’ve learned a lot about Etsy through research, but mostly by trial and error. During college, I’ve been able to turn my side hustle into a full-time business before I had even graduated. My next goal is to help people like you learn from my mistakes so that you can turn your dream of owning your own business into a reality.

Here Are 5 Things You Need To Stop Doing On Etsy

1. Stop Creating More Products Without A Strategy For Selling It To Your Target Market

I had read on Etsy forums where people were suggesting that having this magic number of items in your shop would lead to an instant increase in sales. I became obsessed with the idea that if I had 100 items, my orders would pile up faster than I could keep up.

Guess what? You guessed it. I hit 100 listings in my shop and nothing changed.

I needed to improve on the listings I had. Not create more of what wasn’t working for me. Aim for 50-100 items at the start, but if those don’t sell, creating more like it won’t help. You need to know the item you’re making is solving the problem your customer is trying to solve.

2. Stop Copying & Pasting Similar Items With The Exact Same Title And Tags

When using the same search terms across multiple listings, those listings are now competing against each other. Diversify your reach on Etsy. Brainstorm different search terms for your similar items. Aim to have 5 similar items rank on the first page on 5 different searches instead of all 5 competing for the same spot under one search. 

3. Stop Taking Bad Photos

Enough said…just kidding! Photos are your first impression for potential customers and most times, you won’t get a do-over if that first impression is only a meh. It must be a W-O-W WOW! This is probably what I’ve struggled with the most and I’m still not 100% satisfied with my listing photographs, but I have gotten a lot better over time.

4. Stop Making Items You Like And Make What Your Customers Want Instead

Now I don’t mean to create something you don’t like. I would never advise that. I mean to follow your sales trends. Do you have particular item/s that sell more than anything else in your shop? Pay attention to your top sellers and make more items in that genre. Click here for more info about creating items that sell.

5. Stop Treating This As A Hobby If You Want It To Be A Business

Putting in a few hours on the weekends isn’t going to cut it. If it did, everyone would be successful and have tens of thousands of sales. If all you want is a little extra spending cash every month then this doesn’t apply to you, but if you want to quit the job you hate (or even like) and work from home on your own terms, you need to take this seriously and get to work!

 


 

There you have it. 5 things I quit doing on Etsy that were hurting my sales. What’s currently frustrating you about your Etsy sales? Share your thoughts in the comments below!

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